FAQs


Ordering Online

How do I place an order?

Shopping at kids2.com is easy and secure! Placing an online order takes just a few steps:

  1. Select an item you would like to purchase, and then click the Add to Cart button from either the quick view or product detail page.
  2. You can then choose to continue shopping or go directly to Checkout.
  3. Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the prompts to check out.

You’ll receive an email confirming your order, which will include your order number.

If you’d rather order by phone, you can call us at 800-230-8190 (toll free) 24/7 every day of the year except Christmas Day.

Note: Although it’s rare, Kids2 reserves the right to refuse or cancel any order. Kids2, at our own sole discretion, may limit or cancel quantities purchased by a single person, shipping/billing address, or per order. If your order is cancelled, we will attempt to notify you using the email address provided at time of order placement. We reserve the right to prohibit or limit sales to dealers, resellers, and distributors. Please review our Terms of Sale for additional details.


How can I check my order status?

If you already have an account with us, you can sign in to check your order status. If you don’t have an account, you can call us at 800-230-8190 (toll free) 24/7 every day of the year except Christmas Day.

Once your order ships, you’ll receive a shipping notification that includes tracking information. Double check your inbox just in case you missed it! You can track your shipment through the carrier using this information.


How can I pay for my order?

Kids2.com accepts Visa, MasterCard, American Express and Discover. We also sync with PayPal if your credit card information isn’t handy. Currently, we can only accept payments with US addresses.


Where do you collect sales tax?

We collect sales tax for all 50 states.


How do I update my billing information?

You can update your billing address and credit card information in your account.


Do you have gift cards?

Not yet… but they’re coming! Please check back in soon.


How quickly will my order be processed?

All standard orders received before 12 p.m. EST are processed within 2 business days of payment verification. Please note that on rare occasions, like the holiday rush or large sales events, there may be a slight delay in processing time. We appreciate your understanding during those busy times!

If you need your order more quickly, we also offer Express or Expedited Shipping options. All orders received before 12 p.m. EST Monday-Friday with Express or Expedited Shipping will be processed the same business day as the payment method is verified. Orders placed after 12 p.m. or on weekends will be processed the following business day.

Your experience is important to us, and we make every effort to process your order as quickly as we can.


How do I create a wish list?

If something catches your eye but you’re not ready to purchase, you can add it to your wish list for easy access the next time you shop. Creating a wish list is simple:

  • Create a Kids2.com account and make sure you’re logged in
  • Once logged in, add products directly to your wish list as you navigate the site (you’ll see a button on every product page!)
  • Access your wish list in your Account any time. You'll find a link to your account in the header and footer on Kids2.com.

If you’d like to manage your wish list, simply login to your account and click Wish Lists.


How do I know shopping is secure?

Kids2.com takes your security seriously.

We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse or alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure.

For complete information on our security measures, please refer to our Privacy Policy and Terms of Use and Sale.


What will my personal information be used for?

When you register with Kids2.com, we collect your name, mailing address, phone number, and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails or mail about sales, promotions, and other special events.

Please view our Privacy Policy and Terms of Use and Sale.


I’m having trouble placing an order. I follow the prompts, but the site seems to be down. Who should I contact?

For any technical difficulties you’re experiencing with our website, we offer 24/7 online call center support. Please call us toll free at 800-230-8190 any day of the year except Christmas Day. We’ll be happy to help resolve your issue.


I clicked on a link to a page, but I’m seeing a Page Not Found message. What is wrong?

Most likely, nothing is wrong. We constantly update our website to keep content and product information up to date and relevant for you, so the URL may be outdated or the link may be incorrect. Changes like this happen more frequently with product pages, as we sell out of styles, update sales, and add new items. If you are searching for a specific product, please use our Search page. You can also browse by visiting the kids2.com homepage.


I could not complete the checkout process. What should I do?

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call us at 800-230-8190 (toll free) to verify your information so that we can process your order. We’re available to assist you any day of the year except Christmas Day.


I want to order over the phone. What number should I call?

If you prefer to order by phone, please call us at 800-230-8190 (toll free) and a member of our Kids2 Care Team will help you. We’re ready to assist you 24/7 any day of the year except Christmas Day.

General Product Inquiries

I am looking for a gift. What do you recommend?

Whether you’re shopping for a newborn, a toddler, a boy or a girl – we’ve got you covered. Check out our Go2Guides for gifting ideas. If you need further assistance or recommendations, please call us at 800-230-8190 (toll free) 24/7 every day of the year except Christmas Day, and our knowledgeable and friendly Kids2 Care Team will help you.


Do you offer gift services?

Yes, we offer gift receipts and messages for your shipment. This removes the pricing from the packing slip and allows you to type in a special message to your loved one.


Where can I get a replacement part for your products?

To request a replacement part, please fill out this form and our Kids2 Care Team will reach out within 2 business days. Please review our limited warranty for more details.


Shipping & Service

What shipping methods do you offer?

We offer ground, 2-day and overnight shipping options for most items. You can explore our shipping page for more information.


My shipment arrived later than expected. Who should I contact?

We sincerely apologize for any inconvenience this may have caused. Please call us at 800-230-8190 (toll free) 24/7 every day of the year except Christmas Day. We’ll get this resolved for you as quickly as possible.


My shipment is lost. What should I do?

Please call us at 800-230-8190 (toll free), and we will initiate a thorough search of your shipment with the transit company. We’re available to assist you 24/7 every day of the year except Christmas Day.


My shipment arrived damaged. Who should I contact?

Damaged items are certainly not up to our Kids2 standards, and we apologize for any inconvenience this may have caused. If your order content was damaged, please call us at 800-230-8190 (toll free) and we’ll take care of it for you. We’re available to assist you 24/7 every day of the year except Christmas Day.


Do you require a signature on deliveries?

We do not require a signature, but final delivery is up to the delivery driver’s discretion.


My shipment was missing an item(s). Who should I contact?

It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment. To track your order, please use our Order History.

Please call us at 800-230-8190 (toll free) to report an incomplete shipment, and we will check the status of your missing items. We’re available to assist you 24/7 every day of the year except Christmas Day.

We apologize for any inconvenience this may have caused.


Do you ship internationally?

No, we currently do not ship internationally. You may have retailers in your area who carry Kids2 items. We apologize for any inconvenience and appreciate your interest in our products!


Pricing

What is "MSRP"?

MSRP stands for Manufacturer’s Suggested Retail Price. This is the price we recommend to other retailers who sell our products or collections. We list an MSRP on the products that we sell both ourselves and through our wholesale partners. Our wholesale partners are free to use our MSRP or set a different selling price. We generally introduce our new collections at MSRP on our website. Since MSRP is a suggested price, actual sales may or may not have been made at MSRP in any certain area or in all areas. Prices may vary by channel or location.


I purchased a product and now the price is lower. Can I get a price adjustment?

We do not offer price adjustments on our products. Thank you for understanding.


A friend received an email with an online coupon. How can I get coupons?

You can sign up to receive coupons and promotions by creating a Kids2.com account. Simply create an account and we’ll email you special offers available only to registered users.


Product Returns

How do I return or exchange a product?

You may return your item with your original gift receipt or original packing slip. We will happily refund your full purchase price less shipping and handling if returned within 90 days of purchase. All product must be unused and returned in its original undamaged packaging to receive a refund. For some products, a small stocking fee may apply. To initiate the return, email here2help@kids2.com or simply fill out the back of the packing slip located in your package and apply the free shipping label.

Your return and refund or replacement will be processed immediately upon receipt. Please allow three weeks from the time you return your order for your replacement to arrive. If paid by credit card, allow two billing cycles for your credit to appear on your statement. For more information, please refer to our Return Policy.


I have lost my packing slip. Can I still return my purchase?

Yes, please contact us at here2help@kids2.com to receive a shipping label.


How can I return a gift?

You can return a gift for a merchandise credit by following the directions on your packing slip.

For more information, please refer to our Return Policy.


What do I do if I have a defective product?

Your experience is important to us, and we apologize for any inconvenience. Please fill out and submit this form. Our Kids2 Care Team will be happy to help resolve this issue, and we’ll contact you within 2 business days. Please review our limited warranty for more details


My Account

I’d like to start receiving Kids2.com emails. How do I sign up?

Great! Welcome to the Kids2 community. You can sign up to receive emails by creating a Kids2.com account. Simply create an account to receive coupons and special offers available only to registered users.


How do I unsubscribe from promotional emails?

We respect your inbox, and we make it easy to unsubscribe at any time. Just change your email preferences by selecting the Unsubscribe link at the bottom of any email you receive from Kids2.com.


I forgot my username/password. How do I retrieve it?

You can have your username and temporary password sent to the email address on file by selecting the Forgot Username or Forgot Password link here, or at the top left corner of our website where the log-in module is located.


How do you use my personal information?

We use cookies and other technologies to collect non-personally identifiable information for a variety of purposes, such as to improve the design and content of our website and to enable us to provide a more personalized experience when you browse our sites. This helps us keep you up to date on products, promotions, and other communications that may be of interest. If you disable cookies, you may not have access to some features on our websites.

You may opt out of our promotional communications by following the instructions outlined in any communications you receive from us. Please note that this will not affect important order information. We will always confirm your order and shipment status via email when you make online purchases with us.

For complete information regarding the usage or your personal information, please refer to our Privacy Policy.


General Inquiries

Where is Kids2 located?

Our corporate headquarters is located in Atlanta, Georgia. We also have 15 global offices. Learn more about Kids2, Inc.


How does Kids2 select children to photograph?

All of the children appearing in our communications are referred to us by modeling agencies. If you are interested in having your child model, we recommend that you contact a reputable local or national agency.


How can I find out more about International business opportunities?

Please send us an email.


I have a question about a Kids2 product purchased outside the U.S. Who should I contact?

Please fill out this form and our Kids2 Care Team will reach out within 2 business days.


How do I learn about career opportunities or apply for Kids2, Inc?

We are excited you want to be a part of Kids2’s mission to help parents add more tiny wins to their day. To join our team, please view our current openings.


Can I get a replacement strap or seat pad?

Yes you can! For any replacement parts, please fill out the form here. Please review our limited warranty for more details.


Where can I find assembly instructions for my item?

We've made it easy for you! Just go to the individual product page and look for the corresponding assembly instructions as a downloadable PDF under the Care and Maintenance tab.