FAQs

 

 

General Inquiries

 

Where is Kids2 located?

Our corporate headquarters is located in Atlanta, Georgia. We also have 15 global offices. Learn more about Kids2, Inc.

 

 

How do I learn about career opportunities or apply for Kids2, Inc?

We are excited you want to be a part of Kids2’s mission to help parents add more tiny wins to their day. To join our team, please view our current openings.

 

 

How does Kids2 select children to photograph?

All of the children appearing in our communications are referred to us by modeling agencies. If you are interested in having your child model, we recommend that you contact a reputable local or national agency.

 

 

How can I find out more about International business opportunities?

Please send us an email.

 

 

I'm having technical difficulties using your site. Who should I contact?

Most likely, nothing is wrong. We constantly update our website to keep content and product information up to date and relevant for you, so the URL may be outdated or the link may be incorrect. If you are searching for a specific product, please use our Site Search feature. You can also browse by visiting the kids2.com homepage using the navigation options in the website menu.

For any technical difficulties you’re experiencing with our website, please call us toll free at 800-230-8190 Monday-Friday, 8AM-5PM EST (closed on U.S. federal holidays). We’ll be happy to help resolve your issue.

 

 

Is your site secure?

Kids2.com takes your security seriously.

We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse or alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure.

For complete information on our security measures, please refer to our Privacy Policy and Terms of Use.

 

 

How do you use my personal information?

We use cookies and other technologies to collect non-personally identifiable information for a variety of purposes, such as to improve the design and content of our website and to enable us to provide a more personalized experience when you browse our sites. This helps us keep you up to date on products, promotions, and other communications that may be of interest. If you disable cookies, you may not have access to some features on our websites.

For complete information regarding the usage or your personal information, please refer to our Privacy Policy and Terms of Use.

 

 

How do I unsubscribe from promotional emails?

We respect your inbox, and we make it easy to unsubscribe at any time. Just change your email preferences by selecting the Unsubscribe link at the bottom of any email you receive from Kids2.com.

You may opt out of our promotional communications by following the instructions outlined in any communications you receive from us. Please note that this will not affect important order information. We will always confirm your order and shipment status via email when you make online purchases with us.

 

 

Who can I contact for help with a previous kids2.com order, account, or email subscription?

We are not accepting orders or email subscribers on kids2.com at this time. If you have any questions about an order, your account, or an email subscription, please contact us Monday-Friday 8AM-5PM EST (closed on U.S. federal holidays) at 800-230-8190 or here2help@kids2.com. We look forward to hearing from you.

 

 

Product Inquiries

 

I am looking for a gift. What do you recommend?

Whether you’re shopping for a newborn, a toddler, a boy or a girl – we’ve got you covered. Check out our Go2Guides for gifting ideas. If you need further assistance or recommendations, please call us at 800-230-8190 (toll free) Monday-Friday, 8AM-5PM EST (closed on U.S. federal holidays), and our knowledgeable and friendly Kids2 Care Team will help you.

 

 

Where can I get a replacement part for your products?

To request a replacement part, please fill out this form and our Kids2 Care Team will reach out within 5 business days. Please review our limited warranty for more details.

 

 

What is "MSRP"?

MSRP stands for Manufacturer’s Suggested Retail Price. This is the price we recommend to other retailers who sell our products or collections. We list an MSRP on the products that we sell both ourselves and through our wholesale partners. Our wholesale partners are free to use our MSRP or set a different selling price. We generally introduce our new collections at MSRP on our website. Since MSRP is a suggested price, actual sales may or may not have been made at MSRP in any certain area or in all areas. Prices may vary by channel or location.

 

 

What do I do if I have a defective product?

Your experience is important to us, and we apologize for any inconvenience. Please fill out and submit this form. Our Kids2 Care Team will be happy to help resolve this issue, and we’ll contact you within 5 business days. Please review our limited warranty for more details

 

 

Where can I find assembly instructions for my item?

We've made it easy for you! Just go to the individual product page and look for the corresponding assembly instructions as a downloadable PDF under the Care and Maintenance tab.

 

 

I have a question about a Kids2 product purchased outside the U.S. Who should I contact?

Please fill out this form and our Kids2 Care Team will reach out within 5 business days.

 

 

How do I learn more about my Baby Einstein book subscription?

If you have questions about your Baby Einstein book subscription, please contact:
Sandvik – Early Moments
CustomerCare@EarlyMoments.com
Mon-Fri 9 am – 6 pm Eastern
1-800-724-1818